英语——精选推荐

总机服务英语⼀、询问客⼈来源:

May I have your name, please? 请问贵姓?

May I have your full name, please? 您可以告诉我您的全名吗?May I have your company name, please? 您能告诉我您的公司名称吗?

May I know where are you calling/from, please? 您可以告诉我您是从哪⾥打来的吗?⼆、询问住店客⼈的信息:

May I have the room number, please? / Could you tell me the room number, please?您可以告诉我他的房号吗?

Who/Whom would you like to talk to? / Whom would you want to speak with?您要找哪位客⼈?

M ay I know the guest’s company name?您可以知道客⼈的公司名称吗?

Could you please tell me the first letter of his last name?您能告诉我他名字的第⼀个字母吗?

Could you tell me which room/department he is in? / Is he in house guest or hotel’s staff?请问您知道他是在哪个房间/部门吗?三、把电话转⾄客房时：

Good morning. This is operator. There is a call from Mr./Mrs.XX for you. Would you like to answer ? Good morning. This isoperator. Mr./Mrs.XX call for you. Would you like to answer?您好,这⾥是总机,××先⽣/⼩姐电话找您，请问要接进来吗？四、内部分机线路情况：

I’m sorry sir. The line is busy. Would you like to call back later or hold on. (leave a message)电话占线：对不起，对⽅电话占线，请您稍候再拨或在线上等。（是否需要留⾔）The line is free {got through}. Please go ahead!电话已接通,请讲!

I’m sorry. There is no answer. Would you like call back later or leave a message?电话⽆⼈接:

I’m sorry. The telephone is out of order. Would you like to call back later or leave a message.电话坏了:

I’m sorry. The receiver isn’t replaced. {The guest hasn’t put the handset in order.} Would you like to call back later or leave amessage?

I’m sorry. The receiver isn’t in place. Would you like to call back later or leave a message?电话没挂好:

I’m sorry. I can’t hear you (clearly). Could you speak loudly, please?I’m sorry. I can’t follow/catch you. Could you speak slowly, please?线路有杂⾳，听不清楚：Thank you for your waiting.I’m sorry to keep you waiting.Thank you for holding.对不起，让您久等了。

Just a moment, please. I’ll check for you.Hold a minutes, please. I’ll check for you.One moment, please. I’ll check for you.请稍等，我帮您查⼀下。

8869, I’ll put yo u through right now. {straight away}8869, I’ll transfer for you.8869好的，我马上帮你转过去。

I’m sorry. I didn’t find out any information about somebody.

I’m sorry. I’m afraid there is no one by the name here. Could you please check it again.I’m sorry. There is no this person here. {in our hotel}对不起，没有以这个名字登记⼊住我们酒店。I’ll send it to your room right now.我马上送到您房间。

I’m sorry, sir/miss. For security of our guest. We are not allowed to give out room number. When you call again. We willtransfer your call to Mr.××’s room.

We are not allowed to give out room number due to security and privacy of our guest. When you call again. We will transferyour call to Mr.××’s room.客⼈的房号，我们不⽅便告诉您。

I’m sorry sir. We are not convenient to inset the line.对不起先⽣，我们不⽅便插线。五、短语:

1、get through/connect连接2、morning call/wake-up call叫醒3、long distance call长途电话4、local call市话5、hold the line不要挂断6、the line is busy电话占线7、catch sb.’s voice听不清9、service charge 服务费

11、collect call service对⽅付费电话13、power off/turn off关机8、cut off the line切断/挂断电话10、person to person call叫⼈电话12、dial a wrong number打错电话六、常⽤句型：

1、Could you hold the line, please? 请不要挂电话好吗？2、I’m sorry to trouble/disturb you. 很抱歉打扰您了。

3、I’m sorry I can’t catch your voice. Could you speak a little louder?很抱歉我听不见你的声⾳，请⼤声点好吗？

4、I’m sorry. Could you speak slowly? 请您说慢点好吗？

5、I’m afraid he/she has already cut off the line. 恐怕她/他已经挂线了。

6、May I remind you there’s still a service charge? 我要提醒您还有⼀个服务费？7、I’m sorry/Sorry, there’s no one called ××. 很抱歉没有这个⼈。8、I’m sorry. The line is busy. 很抱歉，电话占线。

9、The number, you dial is not exist. 您拨打的电话是空号。10、The number you dial is not in service area. 电话不在服务区。11、Please dial later. 稍候再拨。

12、What’s the phone number you want to call, please? 请问您要拨打什么号码？13、It’s my pleasure!

14、I will ask him to contact you as soon as possible. 我会尽快让他与您联系。15、May I have your morning call/wake-up call time?16、I’m afraid there’s nobody in the room. 恐怕房间没⼈。17、I will transfer to him.18、Thank you for your calling.七、情景对话

1、接外线（知道房号）

O: Good morning, Huayun Gloria Grand Hotel Haikou, May I help you?早上好，这是海南华运凯莱⼤饭店，请问有什么可以为您效劳吗？G1: Could you put me through to room 517, please?请帮我接通517房好吗？

O: Room 517? Who would you like to speak to, please ?517房对吗？请问先⽣找哪⼀位？G1: Mr. Johnson.Johnson先⽣。

O: May I have your name, please?请问您贵姓？G1: Smith.Smith。

O: Mr. Smith. Just a moment please. I’ll transfer for you.Smith先⽣，请稍等，现在马上为您接通

Good morning, Mr. Johnson, This is operator speaking, Mr. Smith want to speak to you/ (from Beijing on the phone for you),Would you like to answer?

早上好，Johnson先⽣，我是总机，外线有位Smith先⽣打电话找您，请问可以接过来吗？G2: Yes, please.好的，请接进来。O: Go ahead, please.请讲。

2、接外线电话（不知道房号的）

G: Hello, Can I speak to Mr. Franks from America?喂，我想找美国来的Franks先⽣？O: Do you know his room number, please?请问你知道他的房号吗？G: I don’t know.我不知道。

O: Just a moment please, I’ll check for you, May I know how to spell his name, please?请稍等，我帮您查⼀查，请拼⼀下他的名字好吗？

或Just a moment please, I’ll put you through to the information to check it.请稍等，我马上帮您转到前台问询处查⼀查。G: Franks, F-R-A-N-K-S, This is Mercer.F-R-A-N-K-S，您说Mercer找他。

O: Yes, I understand, Mr. Mercer, Just a minute, I’ll transfer for you .好的，我明⽩了，Mercer先⽣，请稍等，我马上帮您接通他的房间。（当电话没⼈接时）

O: I’m sorry, Mr. Mercer, The room is no answer, would you like to leave a message or call back later?对不起，Mercer先⽣，房间没有⼈接电话，请问您需要留⾔还是稍候再拨？G: Could you tell me his room number, please?请问他住哪号房？

O:I’m sorry, sir. we are not allowed to give out room numbers of guests. May I take a message?对不起，我们不能告诉您客⼈的房号，您可以留⾔。

I’m sorry, sir. For security of our guest, We are not allowed to giv e out room number, When you call again, We will transfer

your call to Mr. Franks’s room.

对不起，为了客⼈安全，我们不能告诉您客⼈的房号，如果您下次再打电话来，我们可以帮您转到他的房间。

或I’m sorry, We are not convenient to tell you the guest’s room number. When you call again, We will transfer your call to hisroom.

对不起，我们不⽅便告诉您客⼈的房号，如果您下次再打电话来，我们可以帮您转到他的房间。G: All right, I want to leave a message.好的，我想留⾔。

O: Go ahead, please. 请讲。3、留⾔

O: You want to leave a message to Mr. Franks, isn’t it?您要留话给Franks先⽣对吗？

G: Yes, ask him to call me back as soon as he returns.是的，叫他回来后马上给我打电话。

O: All right, ask him to call you back, where are you calling from, please sir?好的，请他给您回电话，请问先⽣您是从哪⾥打来的？G: Los Angeles America.美国·洛杉矶。

O: May I have your name and telephone number please sir?请留下您的名字和电话号码好吗？G: 001865795321, Mercer.001865795321, 我是Mercer。

O: Mr. Mercer, May I repeat it: you are calling from Los Angeles America, your telephone number is 001865795321, ask Mr.Franks to call you back as soon as he comes back, is that right?

Mercer先⽣，我重复⼀遍您的留⾔：您是从美国·洛杉矶打来的电话，您的电话是001865795321，请Franks 先⽣⼀回来马上与您联系，对吗？G: Right.是的。

O: All right, I’ll tell him right away when he returns, is there anything eles?好的，他⼀回来，我马上转告他，还有别的事需要帮忙吗？G: No, thank you. Bye-bye.没有了，谢谢你，再见。O: You are welcome, Bye-bye.不客⽓，再见。4、转接内线电话

G: How to make a room to room call?请问房间打房间怎么打？

O: The operator can transfer for you.

通过总机帮您转。

G: I want to dial by myself directly. How can I do that?我想⾃⼰直接打。怎么打？

O: You can dial it directly, please add the “7” before the room number.请先拨7再加房间号。其他情况：

I’m sorry, all calls have to go through by the operator.对不起，所有的电话⼀定要通过总机转的。G: Why?为什么？

O: In order that the guests keep from being disturbed, We close the inside line.因为为了客⼈不被打扰，所以把内线关了。G: Oh, I see.噢，我明⽩了。

O: Which room number do you want? I’ll connect for you.请问您现在要哪个房间，我帮您接过去。G: Room 705.705房。

O: I am sorry, the line is busy, Would you please call back later?对不起，电话占线，请过⼀会再打。G: Can you inset the line? 可以插线吗？

O: I’m sorry, sir. We are not convenient to inset the line.对不起，我们不⽅便插线。G: All right, I’ll try again.好的，我会再试试。(再⼀次打705)

O: I am sorry, sir. The line in Room 705 is still busy. Would you mind waiting a moment? If the line is free, I will call you backright away.

对不起，先⽣。705房还是占线，请您稍等⼀会，如果他电话讲完了，我马上打回给你好吗？G: OK, Thank you.好的，谢谢。(接通705房)

O: Mr. Green, good evening, Mr. Wang in room 704 wants to talk with you, Just a minute, please.格林先⽣，晚上好。704房的王先⽣电话找您，请稍等。(接⼊704房)

O: Mr. Wang, good evening. The line in room 705 is free, would you like to answer ?

晚上好，王先⽣。705房的电话已经接通。现在可以接过来吗？G: Yes, please. Thank you.O: Go ahead, please.5、叫醒

O: Good evening, Operator, XX speaking, May I help you?您好总机，请问有什么可以帮忙吗？G: Can you wake me up tomorrow morning?你明早可以叫我起来吗？

O: Certainly, sir. At what time, please?当然可以，先⽣，请问您要⼏点的叫醒？G: 7:30.

O: Your room number is 317, you need a morning call at 7:30 tomorrow morning, it that right?您的房号是317，您要明早六点半的叫醒，对吗？G: Yes, please call me on time. I have to catch the plane.是的。请⼀定准时叫我，我要赶飞机的。

O: Please don’t worry, I’ll call you on that time, good night. Mr. Smith.请放⼼，Smith先⽣。我⼀定准时叫您，祝您晚安！6、怎样打长途

G: How to make a long distance call? (International call, DDD call, Local call)请问怎么打长途？（国际电话，国内电话和本地电话）

O: Please dial “9” first, and then the country code and city code and the telephone number.请先拨“9”然后拨国家区号，城市区号和电话号码就可以了。G: So, how can I call to TOKYO?那么，我想打东京。怎么打呢？

O: Please dial “9” first, then the country code 0081, then the city code of Tokyo, then the telephone number.请先拨“9”然后是国家区号0081和东京的区号，跟着是您的号码。G: (after a while) I can’t get it through.（过了⼀会）我拨不通。

O: You can’t get it through? Would you please give me the number, I’ll make the call for you.

00810354321525. Oh, I’m sorry, I’m afraid you have made the wrong number. Is the 03 the city code of Tokyo? You needn’tdial the “0” before “3”. Just dial 0081354321525. Now, would you please try again.

拨不通吗？请告诉我你的电话号码，我帮您试⼀下，好吗？00810354321525，噢，可能是拨号⽅式不对，东京的区号是03对吗？3前⾯的0不⽤拨，就打0081354321525就可以了。现在您可以再试⼀次。G: Why I can’t get through the mobile telephone?为什么这个⼿机打不通呢？

O: Would you mind telling me the mobile number? I’ll tr y it for you.

请问⼿机号码是多少？我帮你试试。G: 139********.

O: Oh, it’s the number in Beijing, You should add “0” before the number.这是北京的⼿机，您需要在号码前加“0”。7、接外线--打错电话

G: Please put me through to room 6517.请帮我接6517房。

O: I’m sorry, we have no room like that number in our hotel. Do you want just the Huayun Gloria Grand Hotel Haihou?很抱歉，我们酒店没有这个房号，您要的是海南华运凯莱⼤饭店吗？G: Oh, that’s wrong, I want to call Gloria Resort Sanya.噢，错了，我要的是三亚凯莱度假酒店。O: Golria Resort Sanya? Please dial 88568855.三亚凯莱酒店？请拨88568855。G: Thank you.

8、接外线--记错房号，线路不清G: Please connect me to room 191.请帮我接191房。

O: Sorry. There is no such a room number. All our rooms have four digit numbers. Who would you like to speak to? I cancheck it for you.

对不起，没有这个房号，我们酒店的房间号码都是4位数的，请问您找哪⼀位，我帮你查⼀下。G: I want to speak to Mr. Black.我想找Black先⽣。

O: Mr. Black stays in another room. But, now, there is no reply from that room.Black先⽣在另⼀间房，但是现在没⼈接电话。G: What is his room number?他住哪间房？

O: I’m sorry, but we are not allowed to give out room numbers of guests. May I take a message?很抱歉，我们不允许说出客⼈的房号，您需要留⾔给他吗？（另外⼀种情况，客⼈有预订，但未抵店）

O: I’m sorry, Mr. Black has booked the room, but he doesn’t arrive yet. You can leave a message here.很抱歉，Black先⽣已预订了房间，但他还没到酒店，您可以留话给他。（当线路不清时）

O: Good evening. Huayun Gloria Grand Hotel Haikou，May I help you?晚上好，海南华运凯莱⼤饭店。

G: Hello. Did you say that this is Gloria Grand Hotel?喂，你说你这是凯莱⼤饭店吗？

O: yes, it is.是的。

G: I can hardly hear you. I’m calling long distance and it is a bad connection.我根本听不到，我打的是长途，接触不好。O: I’ll raise my voice. Is that better?我说⼤声点，现在听到了吗？G: Yes, it is. Thank you.是的，谢谢。

O: You’re welcome. What can I do for you?不客⽓，请问我可以帮您忙吗？

G: I’d like to make a reserv ation at your hotel.我想在你们酒店订⼀间房。

O: Fine. I’ll connect you to our reservation . One moment, please.好的，请稍等。我帮您接到预订部。G: Thank you.9、交长途电话押⾦

G: How to make a long distance call?怎么打长途？

O: I’m sorry, I’m afraid you can’t. Because you are in a gr oup, the IDD line is closed. You should pay some deposit at thecashier first.

对不起，您的房间打不了。因为团队房的长途都是关闭的，您需要先到前台交些押⾦。G: How much does it take?要交多少钱？O: 200 yuan .200元。

G: By the way, can you tell me my telephone number?顺便问⼀下，我房间的电话号码是多少？O: It’s just your room number.就是您的房号。10、长途电话的收费

G: How about the charge of an IDD call to America?请问打电话到美国怎么收费？

O: It’s 8 yuan per minute, service charge is 4yuan for once time. But you can have 40% discount from midnight to 7:00ameveryday. It’s 4.8 yuan per minute.

每分钟8元，每次4元服务费。但每天午夜零点⾄早上7点优惠40%，即收每分钟4.8元。G: So, how about call to Beijing and Honghong?

那么，打到北京和⾹港⼜怎么收费呢？

O: Call to Beijing: it’s 0.7 yuan per minute, plus 1 yuan service charge for once time. But there is also 40% discount formmidnight to 7:00am. It’s 0.4 yuan per minute. Call to Hongkong: The charge is 2 yuan per minute, add 3 yuan service chargeper once time, there is no any discount.

打到北京；每分钟收0.7元，每次1元服务费，在零点⾄7点也有40%优惠，即收每分钟0.4元。打到⾹港：每分钟收2元，每次3元服务费，没有任何优惠。

G: How to make a call to Xinlong? What is the charge?如何打到兴隆？怎么收费？

O: 0.5 yuan per minute, add 0.5yuan service charge. Please dial the “9” first, then the number direc tly, you needn’t dial thearea code.

0.5元每分钟，每次0.5元服务费，请先拨9再加电话号码，不需要拨区号。G: How about the city call?

O: The charge of city call is 0.22yuan before 3minutes, and charge 0.11yuan per minute after 3minutes. We'll plus 15%service charge11、客⼈要退房前

G: I need a trolley to take my baggage (luggage). / I want to check out now. Would you send up a porter?/ I need someone topick up my baggage.

我要⼀辆⾏李车。/ 我现在要退房，请派个⾏李员上来。

O: All right, sir. One moment, please. I’ll send up a bellboy immediately.好的，先⽣，请您稍等⼀会，我马上派个⾏李员上来。G: What time is it now?现在是⼏点？

O: It’s a quarter to nine.早上8：45分。

G: And what is the time is New York by now?纽约现在是⼏点？O: It’s 7:45pm.晚上7：45分。

G: How long does it take to the airport? And how much does it cost by taxi?到机场要多久？打的要多少钱？

O: About fifty minute, and it costs you over 120 yuan.⼤概要50分钟左右，打的要120元左右。G: Can you arrange a taxi for me?能帮我叫⼀辆的⼠吗？

O: Sure, the doorman can do that for you.当然，门童会帮您的。G: Thank you.

O: Good-bye. Have a pleasant trip.

再见，祝您旅途愉快。12、问讯

G: Where is the business centre?商务中⼼在哪⾥？

O: It’s on the second floor. It provides typing, copy, post service, fax. Long distance call, internet etc. The service hour is from9:00am to 9:00pm.

在⼆楼。提供打字、复印、邮寄服务、传真、长途电话、上⽹等服务，营业时间是从早上9：00到晚上9：00

G: Could you tell me the hotel address, fax number, and E-mail address?你能告诉我酒店的地址，传真号码和电⼦邮箱吗？

O: Our hotel is located at No.239 Binhai Avenue, Xiuying District, Haikou 570311,Hainan Province. The post code is570311. The fax number is 31688533, The E-mail address is Gloria@http://www.doczj.com/doc/ba4026662.html .

我们酒店的地址是海南省海⼝市秀英区滨海⼤道239号，邮编是570311，传真号码是31688533。电⼦邮箱是Gloria@http://www.doczj.com/doc/ba4026662.html 。

G: Where can I develop my photos?在哪可以冲洗相⽚。

O: You can develop your photos in the business centre.在商务中⼼可以冲洗。

G: I’m not feeling very well. I need to see a doctor.我感觉不舒服，需要看医⽣。

O: I’m sorry to hear that, I hope it’s not serious, but don’t worry, I’ll ask the doctor to call you back right away.听到这我很难过，希望不是太严重，但别担⼼，我会叫医⽣马上给您回电话。（当听不懂客⼈说的话时）

O: I’m sorry, I don’t understand. I’ll find someone who can speak English, you can put down the phone first, I’ll call you backright away.

很抱歉，我不明⽩，我马上找个会说英语的⼈来，请您先挂下电话，稍等⼀会，我会很快给你回电话。服务中⼼英语

⼀、洗⾐服务(Laundry Service)1、我想洗⾐服，请派⼈上房间取。

I have some clothes to be washed./ I need laundry service.Please send someone up to pick up the laundry for me.

2、好的，请您先填写好洗⾐单，将要洗的⾐服放进洗⾐袋，我们马上去收。Sure. Please fill out the Laundry list, then put your clothes in the laundry bag.We’ll collect them rig ht away.3、洗⾐单在哪？Where are laundry lists?

4、在⾐柜⾥。There are in Wardrobe.5、请问什么时候可以送回。When do you return them for me?

6、普通服务是中午⼗⼆时前收⾐服，当天晚上六时送回，特快服务是四⼩时内送回，双倍收费，服务时间是早上⼋时到晚上六时。

We receive laundry before 12 and return at 6pm on same day,

There is an express service. It takes 4 hours. We charge 100% more for express. We provide this from 8am to 6pm.7、现在收洗⾐服，明天晚上六时前给您送回，因为普通洗⾐服务最晚收⾐时间是中午12点。

If we receive laundry at the moment that delivery will be made before 6pm tomorrow. Because we receive laundry before 12.8、因为你的⾐服有破损/被染⾊，请您签字确认。

Your clothes is already Damaged and Dyed. We should have your signature.9、请问我现在⽅便去收⾐服吗？您的⾐服已经洗好了，请问我现在可以送回洗⾐吗？May I receive your clothes now? We finished your clothes, May I return them now?10、为什么我洗的⾐服还没送回来。Why don’t my laundry be back?11、我们会将洗好的⾐服放在⾐柜⾥。

We’ll put your clothes in the Wardrobe when that will be finish.12、这有熨⾐服务吗？Do you offer iron service?

13、您可以参考熨⾐单，单⼦上会有明确价格。You can read laundry list to check the specific rate.14、熨⾐价格太贵了，有折扣吗？

Iron charge is so expensive. Do you have any discount?

15、很抱歉，没有折扣，但是我们有熨⽃可以借您便⽤，是免费的。

I’m sorry to say that we don’t have discount any more, but would you like to borrow our iron, it’s for free.⼆、Mini-bar

1、Mini-bar上的⼩吃是免费的吗？Is that for free what snacks on the mini-bar?2、房间内的矿泉⽔是免费的吗？

Is that for free what the bottle of mineral water in guest room?3、对不起，是要收费的，洗⼿台上有直饮⽔，是免费的。

Sorry, we need to charge for that, but we have direct water on the wash counter, that’s for free. 4、请将我房间内的Mini-bar撤去。

Please lock my mini-bar.5、为什么冰箱门打不开。

I can’t open the frig. Why?

6、因为您房间是撤Mini-bar的，所以冰箱是关着的。

Because we are already locked your mini-bar, so the frig should be close.7、但是我想冰⼀些⽔果。But I ‘d like to chill some fruit.8、我们现在为您开。

We’ll open frig for you right now.

9、我没消费过Mini-bar，为什么会有Mini-bar消费。

I never try to use mini-bar. Why should you have this consumption?10、很抱歉，我们查清楚后再给您回复。

I ‘m sorry for that. We’ll inform you when we check clear.11、请问您的朋友是否有消费过？Have your friend consumed the mini-bar?三、打扫房间1、请现在打扫房间。Please clean my room now.

2、为什么到现在还没有给我房间打扫。

Why hasn’t been our room made up yet?/why didn’t make up my room till now?3、很抱歉，因为您房间设了DND，所以没敢打扰您，请问现在⽅便打扫吗？I’m sorry. Because you putted out the DND sign so we didn’t disturb you.Would you convenient now?4、我需要换床单/不需要换床单。I need to change my bedsheet.I do n’t need to change my bedsheet.

5、如果您不需要换床单，可以将环保卡放在床上。

If you wouldn’t like to change bedsheet, please put the environment protective card on the bed.6、房间空⽓很不好，能帮我打开窗户吗？A ir circulation is always bad.

Would you please open the window for me?７、空调太吵/太冷/太热，我⽆法⼊睡。Air condition is too noisy / too cold / too hot.I can’t sleep.

8、房间⾥的插座不合适，能给我送个别的插座吗？

The Adaptors of my room don’t be work. Could you take another one to change?9、好的，我们会送⼀个转换器给您。

Certainly, we’ll send a transformer to you.10、你们这有⾃饮⽔吗，在哪⾥？Do you have direct water? Where is it?11、在洗⼿间的洗⼿台上。

There’s on the wash counter at restroom.12、马桶堵塞了，请马上派⼈上来修理。

The toilet has jammed yet. Would you please send someone up to fix?13、花洒不出⽔。Shower head doesn’t work.

14、为什么我房间没电？您将房卡插⼊取电盒也没电吗？Why doesn’t have electricity of my room?Will you put your room card into electricity box?

15、你们这有报纸吗？我们只有中⽂报纸，没有英⽂报。Do you have any newspapers?

We just have Chinese newspapers, haven’t English.16、我现在要退房，请派⼈帮我拿⾏李。

I ‘m checking out . Please send someone to pick up my luggage.17、好的，请问您有⼏件⾏李，需要⾏李车吗？

Certainly, How many pieces luggage do you have? Would you like to send Luggage trolley?18、我的房卡开不了门/我忘记带钥匙了，请帮我开门。My room card doesn’t work. / I forgot my key.Could you help to open my door?

19、很抱歉，我们需要核对您的⾝份，请告诉我您的房号、姓名及证件号码。Excuse me? We have to check your identity.

May I have your name, room number and passport number?20、请稍等，我帮您转前台核对资料。

Just moment please, I’ll transfer your call to the front des k.21、我们⽴即派⼈为您开门。

We’ll send my colleague to open your room.22、为什么没有电视节⽬？电视不清晰。

Why don’t you have TV programs? The TV set doesn’t clear.23、是所有的都没有吗？是哪个频道？Are that all programs? Which programs?24、空调太冷，请给我送被⼦。空调太热。

Air condition is too cold. Please send a quilt for me. Air condition is too hot.

25、我要加床。I’d like to add bed.

26、加床要收取180元/张的费⽤。Extra bed will be charge 180yuan.27、为什么房间没有⽕柴。

Why don’t have Matches in the room?28、我的保险箱开不了。I can’t open the safety box.29、请问游泳池/温泉在⼏楼。

Would you tell me where is swimming pool? / Which floor is hot spring?30、我们的游泳池/温泉池在⼀楼，是室外的，对住店客⼈是免费的。

Swimming pool / Hot spring is at first floor. There’s at outside. It’s free for hotel g uests.31、有室内游泳池吗？

Do you have inside swimming pool?32、我们的娱乐室在地下室。

Our entertainment rooms are at basement.

33、市话收费是前3分钟0.22元，第4分钟起每分钟0.11元。

We charge the local phone 0.22yuan before 3minutes, and charge 0.11yuan per minute after 3minutes.34、您好，我是总机，我们收到您的传真，需要给您送到房间吗？我们收传真的费⽤是5元/张。

Good Morning, This is Operator , we have received a fax for you, would you like us to send it to your rooom? we will chargeyou 5yuan per page.35、请问您现付还是挂帐？

Would you like to pay cash or sign you bill?