商务英语

Chapter 1 Daily Office Routines Introduction and greetings Useful sentences Introduction

Let me introduce Mr. Jackson to you. Allow me to introduce Mr. Norton to you. Allow me to introduce you to Mr. Norton. I’d like to introduce Peta to you. I’d like you to meet my friend Edward. Meet my friend Edward, please? Let me introduce my friend to you. Who is the lady in white?

Could you introduce me to the new assistant manager? Paul is our accountant.

Cathy Will will be our manager from now on. Have we been introduced? Let me introduce myself. May I introduce myself?

My name is Marcle Pervers. What’s yours? Just call me Peda.

What’s your family name? Havis Spurn.

Your name just doesn’t come to me. Greetings

I am delighted to see you here. It’s a pleasure to meet you. I’m pleased to meet you. The pleasure is mine.

I’m sorry. I didn’t catch your name. How large is your family? What’s your nationality? I think I’ve seen you before. I’ve heard so much about you. Bronson is always talking about you. Situational conversations Dialogue 1 Glad to meet you

Ben, I’d like you to meet Mary, a new co-worker in our company. Glad to meet you. Guess we’ll be working together.

Yes. She’ll be working closely with you. Could you show her around? Sure, come with me please.

Dialogue 2 I just started a couple of weeks ago. Hi, there. My name is Elbert Cerke. You’re new around here, right?

Yeah. My name is Angelina Hellen. I just started a couple of weeks ago. Welcome to our company. If there is anything I can do for you, let me know. Thanks. I’ll appreciate that.

Dialogue 3 I didn’t catch your name.

Hello. My name is Kalven, the assistant to the marketing manager. Hi, Kalven. Pleased to meet you. My name is Pierce. Sorry. I didn’t catch your name. Oh, my name is Pierce. Would you mind spelling it?

Not at all. That is P-i-e-r-c-e. Pierce Thanks. Nice to meet you Pierce.

Dialogue 4 You have a special accent.

Good morning, Mr. Cerke. I’ve been sent over from the after sale service department to fill in for Paul Jackson.

Oh, really? Nice to meet you? You have a special accent. Where is your hometown, if you don’t mind me asking?

Not at all. I was born in Japan. But I came to China when I was ten years old. I guess that must be what I am hearing. A little difference from accent of Chinese people.

Dialogue 5 How do you like China so far?

Mary, this is Joe. The new director of our export department. I’m very pleased to meet you. It’s a pleasure to meet you. How do you like China so far?

It’s really different from what I expected. Don’t worry. You get to used to it at no time. Dialogue 6 Welcome our board Welcome our board.

Thank you. I’m delighted to be working here. Shall I meet my colleagues? Sure. Come with me. Mary, I would like you to meet our new co-worker, Jerry. He just graduated from Guangzhou University. Nice to meet you.

I am new to the working world. I would appreciate your guidance. Well, I will try my best to assist, if you need any help. Great!

As the other guys are still not in. I will introduce you to them later. Ok.

Dialogue 7 I’m happy to work with you. Ben, this is Angelina. Your new co-worker. Hi, Angelina. Welcome to our board. I’m happy to work with you. Me, too.

Ok, now Let’s continue the tour and your introductions. Let’s go to the second floor. We can take the elevator over there. It’ll be faster. This is Edward, our accountant; and Paul, our cashier; and Meg, my sectary. This is Angelina, our new employee. Welcome to our group. It’s good to be here.

商务交际高手Lesson2

Overtime and leave Useful sentences

Overtime

I have too much work to do. I am working overtime. This work is due. This has to be done. I have to catch up. I am staying late.

The deadline is coming up. I don’t get paid for overtime. You can expend the overtime meal. You can take some time off later.

Will you have to work overtime this weekend? How about we go to eat after our previous shift? Leave

Can I take a day off? Can I take a leave absence? I need some time off.

I need to take this morning off. I will be late tomorrow morning.

I want to apply for some personal leave.

He asked for a 5 day personal leave for his wife’s labor. Match took a sick day yesterday. I was away on sick leave.

Have you taken your annual leave?

I don’t think anyone likes to work public holidays. How many vacation days do we have? I will work extra hours next week.

Is there any overtime compensation in our company? Situational conversations

Dialogue one I need you to stay and work with me A: I need you to stay and work with me until we finish the job. B: Can’t we cook the chicken wings tomorrow? A: No, we can’t, they are all for Christmas orders. B: Oh, I see. We’ve been very busy these days. A: yes, Christmas is coming. B: Ok, I will stay.

A: Good, don’t forget to write down your overtime hours on your timesheet. B; No, I won’t. A: Thanks for staying.

B: My pleasure.

Dialogue two I have been working overtime lately A: You know I have been working overtime lately? B: How many hours do you work each day? A: 13 hours, including 3 hours overtime.

B: God, that’s tough indeed, do you think your health can afford it? A: I don’t care. As long as I can be paid extra for overtime. Dialogue three I wonder if I can take this afternoon off

A: Mr. Hunter, I wonder if I can take this afternoon off, my mom has had an accident and is in the hospital.

B: I am sorry to hear that. Yes, you can.

A: Thank you very much, I promise I will make it up.

Dialogue four I need to attend my grandfather’s funeral this week. A: Ms. Willis, I need to attend my grandfather’s funeral this week. B: When? A: This Thursday

B: Can you arrange all the work on your hands? A: Sure.

B: Submit the absence request and I will sign it.

A: Thank you so much.

商务交际高手Lesson3

Apology and explanation Useful sentences I apologize. I must apologize. Pardon me. I am truly sorry. I beg your pardon? A thousand pardons for it. I just don’t know what to say.

I am afraid of brought you too much trouble. It was most careless of me. It was really quite unintentional. I apologize for what I’ve said just now. Excuse me, I will be right back.

Excuse me, you have to give me a minute. I am afraid I have to leave you for a while. I wonder if I might be excuse for a moment.

It was all my fault.

I hope you will forgive me for this. What a pity I left it at home

I am to blame, I should have thought of that. Actually, I meant to notify you beforehand. I must have caused you a lot of inconvenience. Please forgive me, I didn’t mean to start a fight. We regret we are unable to accept your proposal. I was only trying to tell you what was on my mind. I am sorry if I have caused any problems. I take full responsibilities for my actions. I can explain what happened. Never mind about that. It doesn’t matter at all. Please don’t take it too hard. While, it’s just one of those things.

There is no need for you to worry in the least. Thank you for your understanding. Situational conversations

Dialogue one I was caught up in a traffic jam A: I am sorry, I am late, I was caught up in a traffic jam. B: Poor you.

A: Have you been waiting long? B: No, I just got here.

Dialogue two it’s no big deal A: I am so sorry Mr. Green. B: what is it?

A: I have just spilled my coffee on your gloves. B: Don’t worry about it, it’s no big deal.

Dialogue three Am I the last guest to arrive A: Sorry to be late, am I the last guest to arrive?

B: Yes, VIPs always are, so it’s quite alright, and you are very important person at this party. A: Oh, please, don’t.

B: I was just kidding, now let me introduce you to Mr. Wars. Dialogue four I own you an apology A: I own you an apology Mr. Green. B: What do you mean?

A: I am terribly sorry that I yield at you in the team meeting last Thursday. B: Oh, that, please forget it, I know you don’t mean to do that. A: That’s very kind of you to say so.

Dialogue five I have been waiting for one hour A: I have been waiting for Mr. Cook for one hour. B: I am sorry, but he is still in a meeting.

A: While, how much longer do you think it will be? B: He should finish soon.

Dialogue six I forgot to get it fixed

A: Is the overhead projector ready for the presentation B: Oh, sorry, I forgot to get it fixed.

A: But I told you to have someone to fix it weeks ago.

B: I know, I am so sorry, the meeting totally slipped my mind, I have been so busy that I didn’t have time to call the repairman. A: I don’t want to see this happen again.

B: I don’t know what to say. Let me go and see if I could borrow one. Dialogue seven this report is unacceptable

A: I want to talk to you about this report you gave to me. B: Anything wrong?

A: well, I found quite a few spelling mistakes here. B: Oh, I do beg your pardon. A: This report is unacceptable

B: I know, I can’t tell you how sorry I am. I was so careless, what shall I do now? A: You have got to retype this entire report. B: I will do it right away.

A: Please make sure it doesn’t happen again. B: It won’t, I promise.

Dialogue eight it was entirely my fault

A: Helen, I missed my meeting this afternoon. B: What meeting?

A: The meeting that you were supposed to remind me of. B: Oh, my…I completely forgot. A: Do you have a good excuse? B: It was entirely my fault. A: I should have reminded you.

B: This would be better not happen again, I expect you to do better in the future.

A: Thank you for understanding.