Check in
A: Good morning. Welcome to The Ritz-Carlton hotel. May I help you? B: Good morning. I’d like to check in. A: Do you have a reservation?
B:Yes,I booked a double room for two nights. A: May I have your name, Sir? B: Sure, Mr. Black.
A: OK. Hold on please. You have a reservation for 2 nights, Mr. Black. If you are sure to stay tonight, I will help you to identify and make the registration. B: OK. Please.
A: Please wait a minute. Could you sign the register ? The registration number and your signature. B: OK. here you are .
A:Thank you . Here is your key, and your Room number is 714. B: Thank you .
Check out
C: Good morning, sir. May I help you? G: Yes, I'd like to check out.
C: Certainly sir. May I have your room key, please? G: Sure, here it is.
C: Just a moment, please. I'll draw up your bill for you.
C: Mr. black, your bill totals US $520. How would you like to pay? G: By credit card. Do you accept Visa? C: Yes, Mr. black. G: Here you are.
C: Could you sign here, please? G: Sure.
C: Thank you, Mr. black. Here is your credit card and your receipt. Have a nice trip.
B:Good morning, Mr. Welcome to Guilin Hotel.
G: Thank you.
B: How many pieces of luggage do you have? G: Two bags. That’s all.
B: I’ll show you to the Front Desk. This way, please. I’ll put your bags by the post over there. G: I see, thanks.
B: The bellman will show you to your room when you have finished checking-in. G: OK. Fine.
B : Please enjoy your stay. …………………………………………………..
A: Hello, this is Guilin hotel, is there anything I can help you, sir? B: yes, I'd like to book a Single room. A: OK, Sir. For which date? B: From November 4th A: For How many nights? B: For one nights.
A: OK, Sir. May I have your name, please? B: My name is Li Hao
A: OK，may I have your cell phone number？ B: It is 123456.
A: When will you arrive at our hotel, sir?
B: Around 8:00 am
A: Ok，sir. Your reservation confirm number is 123456. Thank you for calling , we are looking forward to meeting you. B: Thank you.
S:Good evening, welcome to western restaurant ! Do you have any reservation?
G:No, I would like a table for 1.
S:This way please, I’ll show you to the table. Would you like the table by the window? G:Of course, thank you.
S:Please have seat, this our menu and drink list, please have look. G: Thank you!
S:Excuse me , are you ready to take order now ?
G:I would like a tomato salad, a cream of mushroom soup and a fried beef.
S:How would you like your steak down ? and would you like some wine to go with your steak?
G:Medium ! Is any wine recommendation?
S: I recommend the Penfold for you! Would you like to have try? G:Thank you ,
S:You are welcome ,You orded a tomato salad a cream of mushroom soup and a medium fried beef and a glass Penfold wine , It’s all right ? G:Yes, Thanks,
S:You are welcome, I’ll serve it about 20 min, G:Thanks.
