专利内容由知识产权出版社提供
专利名称：INTELLIGENT RESOURCE MANAGER SERVICE
RECOVERY INCLUDING REQUESTRETRANSMISSIONS
发明人：PAUL GVILDYS,VINOD MADHAVAN,GAURAV
MEHROTRA,HENRY LUM,HERBERT WILLIARTUR RISTOCK,ATUL EDLABADKAR
申请号：US14741251申请日：20150616
公开号：US20150365370A1公开日：20151217
专利附图：
摘要：A system for providing media services on behalf of a customer contact centerincludes: a processor; and a memory, wherein the memory has stored thereon
instructions that, when executed by the processor, cause the processor to: transmit andreceive signaling messages to and from a control server over an established datanetwork connection; in response to the signaling messages, invoke a media device fortransmitting media to an end-user device; detect loss of the data network connection;identify a configurable parameter for determining whether a failed message transmissionshould be retried; and in response to determining that the failed message transmissionshould be retried, re-transmitting the failed message to the control server.
申请人：GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
地址：Daly City CA US
国籍：US
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